All orders and/or inquiries must be made by phone, website, or email. If you would like to set up a private consultation, please send an email to firstname.lastname@example.org with your order details/questions. This service will be by appointment only via a scheduled phone consult for free or an in-person design consult for a fee of $50. Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for an exact duplication of the work done by other cake decorators. Once the details of the order are finalized, we will send you an email for your review and approval. Once the order is confirmed, we will email you a link to pay online. All orders must be paid in full at least 3 days before pickup/delivery. Our cancellation policy is in effect once the order is approved and finalized.
Cancellation Policy: All cancellations must be made 7 days prior to the event. All refunds, in the form of store credit, are subject to a 30% fee: Granny Sweets retain 30% of the price to cover costs incurred to initiate your order. No refunds will be provided for orders that are canceled within 3 days of the event nor will refunds or store credits be issued for NO SHOWS.
Refunds Policy: We take pride in all our products. If you are unhappy with your order and/or purchase when picking up or within 24 hours of pick-up, immediately notify us of your concern and return your complete order to us. No refunds are given on any orders unless the complete order is returned. NO CASH refunds, only store credit. Granny's Sweets is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to the cake during transport, set-up, or thereafter. You will be given instructions on carrying, transporting, and storing your cake upon pick up. If you do not receive these instructions, please ask our associate. Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc. We only give refunds by the refund policies stated below. Full refunds requested after the cake has been accepted and picked up will not be honored. You may qualify for a partial refund as a store credit if the product is returned and the cake's quality is determined to not meet our standards. Cakes must be returned to us promptly, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Granny's Sweets. Please understand that we cannot issue refunds for cakes that have already been eaten. *Store credit is based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 24 hours. Special orders that are not picked up will NOT be refunded. The following scenario is the only instance when we may provide a partial refund in store credit: If you come to our store for pick up or if upon delivery the cake does not meet your expectations (i.e. designer error), we will give you a refund (minus 30% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given). NOTE: If we give you a refund, you CAN NOT keep the cake. You can only get a refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it or leave it” policy. We are not responsible for any expense you may incur for replacing our cake. ***We do not give refunds under any other circumstances. It is entirely up to Granny's Sweets' discretion to change or otherwise offer any other options to the customer.